Delivery Station Customer Service Associate – Amazon, Burnaby, BC

Amazon is hiring a Delivery Station Customer Service Associate in Burnaby, BC. This full-time role is based at one of Amazon’s last-mile delivery warehouses, where the associate gives real-time, hands-on support so that customers receive their packages on time. The employer is Amazon.com.ca, ULC, and the posting lists a starting pay of $22.25 to $33.41 CAD per hour.

ABOUT THE JOB

According to Amazon’s posting, the Delivery Station Customer Service Associate helps improve the customer experience directly from the delivery station, and connects customers with the experts who can give them the most accurate and up-to-date information about their packages. Amazon describes the job as more than fulfilling and delivering orders: it is about making sure customers are happy with every delivery.

As orders are dispatched and delivered, the associate is in contact with the warehouse, associates, delivery partners and customers whenever they need guidance. When a customer needs to reschedule a delivery, the associate informs the delivery partners; when there is a delivery issue, the associate starts resolving it straight away, so that customers get a good experience without having to contact Amazon. Working at the heart of Amazon’s logistics, you build an in-depth understanding of the supply chain and of local delivery connections and warehouses.

KEY RESPONSIBILITIES

• Communicate with customers directly in person, as well as by phone and email.
• Empathize with customers and prioritize their needs.
• Uphold company values and treat every customer with respect.
• Resolve issues and set appropriate expectations with customers.
• Understand the issues customers present and respond appropriately.
• Write clear, concise, accurate and grammatically correct responses to customer issues.
• Approach problems logically and with good judgment to reach the right outcome for the customer.
• Make quick and effective decisions on behalf of the customer.

SCHEDULE AND WORKING CONDITIONS

• Hours: a flexible full-time schedule of 40 or more hours per week.
• Physical demands: carrying, lifting, pushing and pulling up to 49 pounds, and frequently pushing, pulling, squatting, bending and reaching, with or without reasonable accommodation.
• On your feet: standing and walking during shifts that can last up to 12 hours.
• Environment: noise levels vary and can be loud (hearing protection is provided), and the temperature is not controlled and may change with outside weather conditions.

REQUIREMENTS

Basic qualifications

• A high school diploma or equivalent.
• Experience in customer service.
• Experience working with computers and Microsoft Office, including Outlook, Word and Excel.
• Experience prioritizing and managing time effectively in changing environments.
• Familiarity with different web browsers, database searches and instant messaging tools.

Preferred qualifications

• A bachelor’s degree or equivalent.
• Experience understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience with written and verbal communication and presentations.
• Experience on a merchandising or brand ambassador team for a nationally recognized consumer brand.

PAY AND BENEFITS

Amazon’s posting lists a starting pay of $22.25 to $33.41 CAD per hour for this role in Burnaby. Amazon says additional earnings may include shift differentials, overtime pay and performance bonuses where applicable, and that the final rate depends on shift selection, location and experience. The posting also mentions basic life and AD&D insurance, paid time off and other resources to support health and well-being.

GOOD TO KNOW

• Within Amazon’s Customer Service organization, the posting mentions opportunities in process improvement, customer experience, data analysis and customer retention.
• Applicants who need a workplace accommodation during the hiring process can find information on Amazon’s accommodations page at amazon.jobs.
• Amazon says that only candidates who are interviewed will be advised of their hiring status.
• Want to know more about working in logistics? Read our guide to warehouse jobs in Canada.

HOW TO APPLY FOR THIS POSITION

Applications are made on amazon.jobs, Amazon’s official careers site. Use the button below to open the original posting and apply. Jobifox is not affiliated with Amazon and does not receive applications.

Posting reference: Job ID 10548608. Posted by Amazon on September 16, 2026, and checked on the employer’s website on October 15, 2026.