Customer Service Desk Associate – Walmart, Halifax, NS
Walmart Canada is hiring a Customer Service Desk Associate at its store at 6990 Mumford Rd in Halifax, NS. This is a regular, permanent hourly position at the store’s customer service desk, where you handle refunds, returns and exchanges and are a key point of contact for customers.
ABOUT THE JOB
According to Walmart’s posting, the Customer Service Desk Associate delivers friendly and professional customer service, represents Walmart’s values at the front end of the store and supports smooth store operations by following company policies and procedures. As a key point of contact for customers, the associate also helps maintain security and accuracy. Walmart describes the role as a good fit for people looking for an engaging job in customer service or retail.
KEY RESPONSIBILITIES
- Refunds and returns: follow company procedures when processing refunds and returns, and complete all required forms accurately.
- Customer service desk support: help customers with refunds, exchanges, questions and directions in a friendly and professional manner.
- Sales tax and records: keep sales tax-exempt records accurate and up to date by following company guidelines.
- Claims and merchandise handling: send damaged merchandise to Claims for processing and check returned items against refund slips before placing them back on the sales floor.
- Scanning and accuracy: make sure all items are scanned correctly before they go back to the sales floor, to support pricing and inventory accuracy.
SCHEDULE, PAY AND REQUIREMENTS
- Job type: regular, permanent hourly position.
- Schedule: the posting lists morning, afternoon, evening and night shifts, and asks applicants to be open to evenings, weekends and holidays based on business needs.
- Pay: the minimum rate of pay for this position starts from $17.15 per hour, as stated in Walmart’s posting.
- Physical demands: standing for extended periods, bending, and lifting items of up to 20 lbs, and occasionally up to 50 lbs.
- Qualifications: the posting lists no minimum or preferred qualifications. Walmart says it looks for people who are flexible, helpful, good listeners, team players, good communicators and positive.
WHY WORK HERE?
Walmart Canada’s posting lists the following benefits, noting that some of them depend on the hours worked or on full-time or part-time status:
- Stock options
- Comprehensive benefits
- Life insurance
- Paid time off
- Live Better U (education program)
- Store discount
- EQ Health
- Deferred profit sharing
GOOD TO KNOW
- Walmart Canada says it may use AI-powered tools to support resume screening, interviews and other candidate evaluations.
- Walmart says it will accommodate the disability-related needs of applicants and associates as required by law.
- If you already work at Walmart, the posting asks you to apply through your Workday account using the Find Jobs report.
HOW TO APPLY FOR THIS POSITION
Applications are made on Walmart Canada’s official careers site. Use the button below to open the original posting, check the details and apply. Jobifox is not affiliated with Walmart and does not receive applications.
Posting reference: R-2676704. Posted by Walmart Canada on October 13, 2026, and checked on the employer’s website on October 13, 2026.