InfraOps Support Engineer – Amazon, Vancouver, BC

By October 17, 2026 All Job Openings in Canada, Amazon Jobs 0 Comments

Amazon is hiring an InfraOps Support Engineer for its Operations Management Center (OMC) in Vancouver, BC. This full-time Tier 1 support role keeps the technology inside Amazon’s corporate offices running, across networking, audio-visual and printing services. The employer is Amazon Development Centre Canada ULC, and the posting lists a base salary range of $57,400 to $95,900 CAD per year.

ABOUT THE JOB

According to Amazon’s posting, the Operations Management Center is a 24/7/365 team that keeps the technology inside more than 400 Amazon corporate office buildings working, across Networking, Audio-Visual (AV) and Print services. The InfraOps Support Engineer is the first line of response for office infrastructure incidents.

The engineer gives high-quality support across all three service areas while starting to build deep expertise in one or more of them. They respond to, triage and resolve incidents within target times using established procedures, detect trends before they become problems, help improve the team’s operating procedures and mentor more junior engineers. Amazon says success in the role requires the ability to work in a fast-paced, collaborative, shift-based environment.

KEY RESPONSIBILITIES

Monitor, detect and triage

  • Triage incoming incidents (tickets) within the defined target response times, deciding whether to resolve them on the spot or route them to the responsible team.
  • Use dashboards, alarms and other tools for Networking, AV and Print services across the global building fleet, and interpret what those signals mean to solve incidents.
  • Spot ongoing trends or emerging problems early and define proactive actions to prevent customer impact.
  • Assess the scope and severity of incidents, group related incidents into a single parent incident, and prioritize work against SLAs.

Troubleshoot and support

  • Provide high-quality Tier 1 support for the products and systems in the team’s scope, resolving straightforward problems with limited documentation and minimal escalation.
  • Support critical issues using existing runbooks, staying composed through difficult interactions until the issue is resolved.
  • Take part in a rotating on-call schedule and respond to emergent events.
  • Escalate when a resolution needs a significant deviation from procedure or when an issue becomes a risk.

Subject-matter expertise

  • Develop expertise in one or more focus areas (Networking, AV or Print) and become the technical point of contact for that area within the team.
  • Give technical direction to others and share knowledge with users, customers and teammates.
  • Lead internal team projects and deliver on defined goals and timelines.

Documentation and operational improvement

  • Identify where support documentation and processes can be improved, and write new runbooks, SOPs and knowledge-base articles where gaps exist.
  • Suggest improvements to existing and new support tools that increase operational efficiency, and help put them in place.
  • Help develop and refine the team’s operational policies and procedures.

Mentoring and collaboration

  • Mentor junior engineers, act as a training buddy for new hires and possibly help with hiring.
  • Keep good working relationships across Amazon and work with partner teams to solve problems and improve processes.
  • Communicate infrastructure health and trends clearly, both in real time and as inputs to weekly and monthly business reviews.

REQUIREMENTS

Basic qualifications

  • 2+ years of software development or technical support experience.
  • Experience scripting in modern programming languages.
  • Experience troubleshooting and debugging technical systems.
  • 1+ years of experience with Windows Server technologies (AD, DFS, Print Services, SCCM).
  • 1+ years of troubleshooting in a multi-user, high-availability environment.
  • 1+ years of IT client, server and network service delivery experience.
  • 1+ years of networking experience (such as DNS, DHCP, SSL, the OSI model and TCP/IP).
  • 1+ years of supporting Windows, Mac or Linux operating systems in a corporate setting.
  • 1+ years of supporting and maintaining a corporate network environment.
  • A high school diploma or equivalent.

Preferred qualifications

  • Knowledge of web services, distributed systems and web application development.
  • Experience troubleshooting and maintaining hardware and software RAID.
  • Experience with REST web services, XML and JSON.
  • 2+ years of computer networking experience.
  • Experience supporting video conference and teleconference equipment.
  • Strong analytical skills, attention to detail and effective communication, or experience with network protocols like DNS, DHCP and TCP.

PAY AND BENEFITS

Amazon’s posting lists a base salary range of $57,400 to $95,900 CAD per year for this role in Vancouver, with the final pay based on experience, qualifications and location. Amazon says its compensation package may also include sign-on payments and restricted stock units (RSUs). The listed benefits include:

  • Health insurance: medical, dental, vision and prescription coverage
  • Basic life and AD&D insurance
  • Registered Retirement Savings Plan (RRSP)
  • Deferred Profit Sharing Plan (DPSP)
  • Paid time off and other resources to support health and well-being

GOOD TO KNOW

  • The role is shift-based and includes a rotating on-call schedule, since the team works around the clock.
  • Applicants who need a workplace accommodation during the hiring process, including for interviews or onboarding, can find information on Amazon’s accommodations page at amazon.jobs.
  • Amazon says that only candidates who are interviewed will be advised of their hiring status.
  • Curious about other roles at the company, from warehouse to corporate? Read our guide to Amazon jobs in Canada.

HOW TO APPLY FOR THIS POSITION

Applications are made on amazon.jobs, Amazon’s official careers site. Use the button below to open the original posting and apply. Jobifox is not affiliated with Amazon and does not receive applications.

Apply on Amazon’s official careers site ➔

Posting reference: Job ID 10581423. Posted by Amazon on October 16, 2026, and checked on the employer’s website on October 17, 2026.